Shipping policy

At Activ Hippy, we strive to ensure that your favorite fruit juices reach you fresh and on time. This Shipping Policy explains how we handle order processing, delivery, and related logistics.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
You will receive an email notification once your order has been shipped.
In case of high order volume or product unavailability, processing may take slightly longer.

2. Shipping Locations

We currently ship across India.
Delivery may not be available in certain remote or restricted areas.
For any shipping-related queries, you can contact marketing@activehippy.com before placing your order.

3. Delivery Time

Once shipped, delivery typically takes 2–7 business days, depending on your location and courier partner.
Delivery to metro cities may be faster, while remote areas may experience slight delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on certain promotional orders or minimum purchase amounts (as announced on our website).

5. Order Tracking

Once your order has been shipped, you will receive an email or SMS containing the tracking number and courier details.
You can use the provided link to check your shipment status anytime.

6. Delays and Issues

While we work with reliable courier partners, delays may occur due to weather conditions, logistics issues, or unforeseen circumstances.
Activ Hippy is not responsible for delays beyond our control, but we will assist you in tracking and resolving shipping-related issues promptly.

7. Damaged or Lost Packages

If your order arrives damaged or tampered with, please contact us within 24 hours of delivery with photo or video proof at marketplace@activhippy.com
We will review the issue and arrange for a replacement or refund as applicable.

8. Incorrect Address

Please ensure that the shipping address provided is accurate and complete.
Activ Hippy will not be responsible for failed deliveries due to incorrect or incomplete addresses.

9. Contact Us

For any questions about your shipment or delivery status, please reach out to:

Activ Hippy
Email: marketplace@activhippy.com
Website: https://activhippy.com
Location: India